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Achieving the Total Experience with Case Deflection
Companies invested in self-service technology that quickly direct customers to their solutions are a huge step ahead. The truth is, businesses are serving an impatient world. Whether the impatience is warranted or not, the customer has the right to better and faster resolutions.
What to Consider for your Insight Engine Rollout: Validate the ROI Calculation
So, you identified the use case, defined the success criteria, did hands-on testing, and involved the users? The final part of the blog series on what to consider for your insight engine rollout will focus on validating the ROI calculation.
What to Consider for your Insight Engine Rollout: Involve the Users
This next step is often overlooked but is as critical as any. Hands-on testing with company data serves clear value but should high-level decision-makers in the C-Suite be the only ones involved?
What to Consider for your Insight Engine Rollout: Hands-on Testing with Company Data
Once a company identifies its use cases and defines its success criteria, it is critical to do hands-on testing of the product using actual company data. This is part three of the blog series on what to consider for your insight engine rollout.
What to Consider for your Insight Engine Rollout: Define the Success Criteria
In part one of "What to Consider for your Insight Engine Rollout," we covered the critical first step of identifying and determining the use case. In this piece, we discuss step two – Define the Success Criteria.
What to Consider for your Insight Engine Rollout: Identify the Use Case
The applications a business can use AI for are diverse, making virtually all sectors more efficient. Before integrating AI-powered technologies, such as an insight engine, the company management must ask the right questions and consider five critical points.
A Connected Workforce Relies on Connected Data
All departments within a company can benefit from easily accessible data. The ability to interact with information makes the lives of any employee easier and boosts productivity to a whole new level.
Proper Knowledge Management and Machine Maintenance
One of our most prominent use cases and areas that have benefited from the power of Mindbreeze InSpire is with teams involved in the maintenance and fixing parts on all sorts of machines – including aircraft.
Five Steps To Successfully Leverage AI In Your Business
Artificial intelligence (AI) has long since evolved from mere hype into a major competitive differentiator. Given its vast potential, a growing number of companies are pressing ahead with their plans to implement AI-based systems.
Telemetry Functionalities: Personalize Your Mindbreeze InSpire Experience
Many technology solutions have their set interface, and that's the end of the story – or, at most, personalization can be done at a company-wide level. With Mindbreeze InSpire, customizations and personalization to the product are automatically delivered to enhance specific user experiences.
Using Holistic Views to Enhance Customer Service and Experience
We live in a world where everybody would like their questions and needs taken care of right away. This mindset causes added stress to customer service representatives as customers pile them with support tickets, dials, and chat messages.
Why You Need Clear Business Objectives Before Launching An AI Solution
Artificial intelligence (AI) can make a great addition to your toolkit. But the truth is that AI can also be a waste of time and money if you use it to try to solve the wrong problems or don't have clear objectives from the beginning.