Daniel Fallmann
Blogs by Daniel Fallmann
How AI, KM and Insight Engines Can Improve Your Customer Service Game
November 25, 2020
Customer experience has moved front and center with businesses in recent years. But never before has customer service been more important than today.
Six Trends for 2021: The Future of Knowledge Management
November 19, 2020
Actual data doesn’t always generate business value or create competitive advantage. What companies do with their data is what really moves the needle.
AI + KM = ROI for Your Business
October 28, 2020
Businesses are sitting on a wealth of data. But data silos and the lack of data structure act as barriers to using that information to their advantage. As a result, organizations miss out on savings and added value.
We have the data – the challenge is knowing how to leverage it
July 14, 2020
Can you still remember how things were before we had access to digital aids like computers, tablets, and smartphones? As a matter of fact, this wasn’t even that long ago, yet life as we know it already seems virtually inconceivable without them.
The alliance of man and machine
May 27, 2020
Artificial intelligence, in the form of computer systems and robots, is gaining ground in our lives at an ever increasing pace. And not just for performing simple tasks.
AI-based knowledge management in the life sciences
April 29, 2020
How companies can get the most out of expertise generated from existing data – from food and drug research and development to regulatory approval.
Efficient knowledge management for business process transformation
March 19, 2020
Are you sensing increasing competitive pressure in your company because of the rise of digitalization in business?
When the printer goes haywire...
March 12, 2020
How insight engines and digital twins are revolutionizing customer service
How many components is an aircraft made of?
February 11, 2020
Digital twins and insight engines in the context of aircraft maintenance
Digital twins in business
January 30, 2020
Digitalization encompasses many different facets ranging from business process transformation to digital twins.
Trends for 2020 – Insight engines: transformation engines with a human touch
December 4, 2019
The digital transformation imposes tough demands on every company, no matter what their size or which industry they serve. More than anything else, the speed at which decisions have to be made has increased dramatically in recent years.
A Cheat Sheet: Natural Language Processing
September 3, 2019
Questions this Cheat Sheet seeks to answer: What is NLP? Why does NLP matter? What is the difference NLP can make for your business What is NLP?