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How AI, KM and Insight Engines Can Improve Your Customer Service Game
Customer experience has moved front and center with businesses in recent years. But never before has customer service been more important than today.
Six Trends for 2021: The Future of Knowledge Management
Actual data doesn’t always generate business value or create competitive advantage. What companies do with their data is what really moves the needle.
Research, technology, and innovation: Success depends on the data
Our world is changing at an ever-increasing pace, new technologies are impacting our lives, and the competition never sleeps. Consequently, a company’s research and development department plays a central role in ensuring the continued viability of the business.