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How AI, KM and Insight Engines Can Improve Your Customer Service Game

Daniel Fallmann, Founder & CEO

Customer experience has moved front and center with businesses in recent years. But never before has customer service been more important than today.

Six Trends for 2021: The Future of Knowledge Management

Daniel Fallmann, Founder & CEO

Actual data doesn’t always generate business value or create competitive advantage. What companies do with their data is what really moves the needle.

Research, technology, and innovation: Success depends on the data

Mindbreeze

Our world is changing at an ever-increasing pace, new technologies are impacting our lives, and the competition never sleeps. Consequently, a company’s research and development department plays a central role in ensuring the continued viability of the business.