Technical Support Consultant (f/m/d)
Team/Department
Locations
Working Time Model
We are looking for additional technical support consultants to support our team. As part of the support team, you will help our customers and partners with questions about their Mindbreeze InSpire installations and explain the basic search functionality.
Your area of responsibility:
As a technical support consultant, you work on support tickets and in our Q&A Forum.
Here are some examples of activities that you will come across in your everyday work:
- You check log files stored in the ticketing system to identify problems.
- You coordinate with your colleagues from the development team to get details about the Mindbreeze InSpire appliance.
- You send an answer to a question in the Q&A Forum.
- In order to analyze one of our customers’ problems, you conduct online meetings.
Your skills and experience:
- You are respectful in your dealings with our customers as well as with your colleagues.
- Here at Mindbreeze, team spirit and the team itself take center stage. Your aim is to make sure that, together, we do a great job for our customers.
- You are good at structuring and organizing your activities. You proactively approach your colleagues if you have any questions.
- You already have experience in the operation of Linux installations.
- You have the drive and inner motivation to learn new things.
- You are well versed in technologies such as Kerberos, SAML, Microsoft SharePoint, and Atlassian Confluence.
Application:
What’s important to us when we review your application is that you can show us your knowledge and the way you work. In this respect, a résumé is of limited use. Please send us an example of how you would answer a support request.
Your wellbeing matters:
- First-class catering (breakfast, coffee, drinks, fruit and much more) and fantastic team events
- An inspiring working environment with state-of-the-art office standards
- A stress-free, sustainable commute (generous support for the climate ticket)
- Free access to various training programs and international conferences
- Company child and summer care (FABIs Kindernest)
For this position, we offer you at least EUR 3 500 gross monthly salary based on 38.5 hours per week, depending on your experience and qualifications.
We are committed to transparency and equal treatment, therefore we particularly welcome applications from all age groups, regardless of gender, disabilities, origin, social and ethnic background, religion, ideology or sexual identity.
Take the initiative!
Do not hesitate to send us an unsolicited application! Your personality is one of the most important reasons for us to hire you - so let's talk!
Work and family - that's what counts.
As a certified family-friendly employer, the compatibility of work, family and private life plays an important role for us. This makes our working environment colorful and inspiring.