The Mindbreeze Federator for Symantec Enterprise Vault enables access to archived information for searches across the enterprise without requiring the structure of an additional Mindbreeze InSpire Index by simply including the Symantec Index search and enforcing the existing rights.
Thereby the relevance (ranking of hits) is automatically adjusted in the background. A user accordingly always receives the latest, in-depth information.
Example of use: Complete customer information
Optimized customer service also requires swift access to complete customer information, including older information and communications (such as emails, documents, contacts, appointments and notes).
The search result in Mindbreeze InSpire collates information from the CRM and the email systems, but also from the archive systems, providing the user with a complete overview of all information and facilitating high-quality services, support and decision making.
Read more about the Query Federation in the Mindbreeze blog.