Support Package

Includes support for all issues that exceed the scope of conventional product support.

Scope: 3, 5, 10, or 20 person-days
Support for: Configurations, Insight apps, connectors
Availability: Monday - Friday (Europe + USA)


Varying requirements and objectives call for tailored support that goes beyond our traditional product support.
To deliver targeted support aimed at mastering your own unique challenges, our "Support Package" offers you the following services:

  • We help you handle non-product-specific support tickets
  • When you open a standard ticket, we estimate the amount of support and consulting work for you in advance
  • Choose a package with either 3, 5, 10, or 20 person-days and pay only for the days you need and use within a 12-month period
  • We’re here to guide you as you implement your project, offering support and advice for any technical decisions, as well as assistance with:
    • Configuring your installation
    • Configuring your search apps
    • Connector configuration
  • As part of this package, we are available for you Monday through Friday during our regular business hours.

Request a quote

Fill out the form below and let us know your requirements.
We will then send you an individual offer for this consulting package.

We will process your personal data for the purpose of handling your request and will contact you accordingly by email. For more information on how we process your data and how you can cancel the receipt of information, see our privacy policy.