How To Create Stress-Free Digital Employee Experiences For The Future Of Work
It is pretty challenging to say precisely where the future of work will lead us in the next five years. However, we can say with somewhat certainty that hybrid workforces will be a significant part of it.
With a hybrid working environment, companies must maximize their efforts and dollars into the digital employee experience (DEX). Anyone who has experienced operational changes knows it can take a significant toll. A consistent, systematic, innovative and stress-free digital experience can go a long way as a workforce undergoes other stressful transformations.
With DEX strategies, companies analyze how digital workplace experiences affect the average employee's day-to-day. No matter how many changes your workplace is set to encounter in the coming years, it is essential to keep employees satisfied, or no other modifications within your organization will be worth it.
When we hear the word "digital," our brains jump to "technology," and that's exactly right. Innovative technology solutions will play an enormous role in the digital employee experience. With organizations using an average of 80 software as a service (SaaS) applications as of 2020, according to BetterCloud research, IT teams must be involved in creating a human-centric approach to all digital deployments. Understanding how different technologies are used and the experience they create for workers is just as, if not more, important than how they are shifting the bottom line.
While we are already well into 2022, the times ahead will show business transformation leaders a lot. Although many have just accomplished or are still tackling the hybrid versus remote roadmap, the digital workplace will see even more significant changes in the next five years.
This article aims to underline three particular challenges that may be on the horizon for employers and hopefully shed light on valuable initiatives to create an easier path.
1. The Great Resignation
During the Great Resignation, employees have left companies for various reasons and circumstances, from retirement to altering career paths to being let go. It is important to note that when an employee leaves, a lot of information leaves with them, no matter the department or the responsibilities of their role.
Companies must create a central repository for this information, such as a knowledge management system, to ensure that departing employee knowledge stays put for the predecessor and others within the organization. Granting simple access to loads of generated company data can allow new employees to experience knowledge transfer easily. Relying so heavily on one point of contact for valuable information causes interruptions throughout the workday. It deteriorates the digital employee experience by initiating an endless hunt for facts and insight.
The arrangement of relevant and personalized information does wonders for the digital employee. Any knowledge needed becomes searchable and accessible. This is the true definition of having information work for you and allowing it to be your greatest asset.
2. The Level Of Scattered And Dispersed Workers
These days, employees within a single organization may be all over the globe, some at home and some at the office, on any given day.
Ensuring a high level of collaboration is key to combating this challenge to the digital employee experience. A feeling of unity and support goes a long way, especially during changing times. An initiative your organization can take advantage of, especially with technology, is building a champions network. A champion network gives employees the exact contact points for people in and out of the office when assistance is needed.
3. The Learning Curve For New Deployments
This problem coexists with the other two. It's important to understand that many employees will struggle with new technology outside your IT department. Low-code and no-code solutions give employees design capabilities to make their interface fit their wants and needs, resulting in less stress and frustration over new technology.
It's also crucial to set up proactive meetings to check in with employees, which can help combat the burdens of the changing, working future. Rather than waiting for your employee to come to you with an issue, taking the first step and scheduling these from the start will boost morale across the enterprise.
Why Does This All Matter?
Your workforce is the most valuable part of your organization. Ensuring their day-to-day is not compromised allows management teams to build sustainable changes to benefit their business.
Employees must drive "future of work" strategies, as their experience will be the most critical metric for measuring success. Before implementing any change, ask yourself, "How will this change impact my workers, and what will they need from management during this time?"