Mindbreeze Survey Finds Confidence High for GenAI Implementation in 2025

GenAI Confidence Index shows promising increase in confidence for GenAI implementation especially amongst top executives

CHICAGO, IL – February 11, 2025 – Mindbreeze, a leading provider of AI-based knowledge management solutions, today announced the results of its 1H 2025 GenAI Confidence Index Report.  The vast majority of the C-Suite (81 percent) have high confidence in GenAI at an industry level, according to the 1H 2025 GenAI Confidence Index Report from Mindbreeze.  Below are the top results from this recent report.

Below is a section of the top findings: click here for the full report

Insight: Enterprise Confidence Outpaces Smaller Organizations

• Enterprises show the highest confidence at 76 percent, compared to 69 percent for large companies and 61 percent for medium-sized firms.
• Larger organizations may see clearer pathways for leveraging GenAI to address challenges, aided by better resources and strategic vision.

Insight: Generational Divide in Confidence

• Confidence is highest among the 31-40 age group at 65 percent, with a steady decline to 40 percent among those aged 60+.
• Younger professionals' strong confidence suggests they may be more attuned to the benefits and usability of GenAI.

Insight: Customer Service is a Key Priority

• Customer Service emerges as the top focus across management levels, with 14.5 percent of C-suite respondents prioritizing it, followed closely by 13.4 percent of middle management.
• This indicates a strong alignment of GenAI applications with customer engagement and support strategies.

Insight: Most Companies Plan GenAI Implementation Within 6 Months

• A combined 50 percent of respondents indicated plans to implement GenAI within 3-6 months (30percent) or 1-2 months (20 percent).
• Immediate implementation remains low at 10 percent, highlighting cautious but proactive mindsets.

Methodology

The 1H 2025 GenAI Confidence Index survey was conducted online within the United States between October 15 and November 13, 2024 among a U.S. sample of 5,150 managers and executives who indicated they participate in business strategy discussions for their company. Of the 5,150 sample size, 530 respondents completed the survey.

All sample surveys and polls, whether or not they use probability sampling, are subject to multiple sources of error which are most often not possible to quantify or estimate, including sampling error, coverage error, error associated with nonresponse, error associated with question wording and response options, and post-survey weighting and adjustments.