Mindbreeze Survey Sees Confidence Increase for GenAI Implementation in 2025

GenAI Confidence Index shows a continued increase in confidence for enterprise GenAI implementation, especially amongst top executives.

 Mindbreeze, a leading global provider of AI-based knowledge management solutions, announced the release of its 2H 2025 GenAI Confidence Index Report today. Top results show that the vast majority of the C-suite (82 percent) have high confidence in GenAI at an industry level and a significant increase (16 percent) in confidence that enterprises can find a vendor to implement GenAI to provide solid operational benefits properly. 

Below is a section of the top findings: (click here for the full report)

Insight: Enterprise Confidence Continues to Grow

• Enterprise confidence grew 5 percent, from 72 percent to 77 percent, compared to the original survey at the beginning of the year.
• The C-suite remains the most confident among management, with an 82 percent confidence rating.
• Of those with the most concerns, middle management tops that survey with a lack of confidence rating of 11 percent.

Insight: Confidence Spiked in Vendor Abilities to Implement GenAI

• The most significant increase in confidence from the 1H 2025 GenAI Confidence Index Report showed that the industry feels that vendors are highly capable of GenAI implementations, providing a solid answer to the lowered confidence for internal implementations.
• Overall, the industry increased confidence in vendors by 16 percent, from 62 percent to 78 percent.
• Customer service jumped significantly from 17 percent to 27 percent and kept the top ranking in GenAI use cases by respondents.
• IT and marketing were second and third place, at 19 percent and 11 percent, respectively, with HR and sales following next, each at 9 percent.
• Responses reporting not seeing a benefit dropped staggeringly over a short six-month period, from 30 percent to only 18 percent.
• Meanwhile, concerns over ROI spiked from just 15 percent six months ago to 33 percent as the new lead cause for not implementing GenAI.

Insight: Customer Service Takes a Significant Lead in Most Anticipated Application of GenAI

• Customer service jumped significantly from 17 percent to 27 percent and kept the top ranking in GenAI use cases by respondents.
• IT and marketing were second and third place, at 19 percent and 11 percent, respectively, with HR and sales following next, each at 9 percent. 

Insight: Reasons for not Implementing Drastically Changed from the First Survey

• Responses reporting not seeing a benefit dropped staggeringly over a short six-month period, from 30 percent to only 18 percent.
• Meanwhile, concerns over ROI spiked from just 15 percent six months ago to 33 percent as the new lead cause for not implementing GenAI.

Methodology

The 2H 2025 GenAI Confidence Index survey was conducted online within the United States and Europe between May 19 and July 18, 2025, among a U.S. sample of 9,350 managers and executives who indicated they participate in business strategy discussions for their company. Of the 9,350 sample size, 689 respondents completed the survey.

All sample surveys and polls, whether or not they use probability sampling, are subject to multiple sources of error that are most often not possible to quantify or estimate. These include sampling error, coverage error, error associated with nonresponse, error associated with question wording and response options, and post-survey weighting and adjustments.