Cookie name	Purpose	Lifespan
TEAMNX	Session identifier for the Fabasoft Cloud	9 Hours
cookie_settings	Stores information about your cookie settings	30 Days
_apm:telemetryStatus#...:	Performance measurement app.telemetry (needed for the search function on www.mindbreeze.com) The last response of the web.telemetry requests is saved in this value. This includes in particular the information concerning which instrumentation level the Client instrumentation is to be recorded on. This information is important at the start of the Client, so that even the first request can already be collected in the selected recording level, because the first web.telemetry request is not generally effected until after the first application request has been sent.	unlimited
apm:guid	Session ID for app.telemetry (needed for the search function on www.mindbreeze.com) This is a GUID that enables the possibility of assigning telemetry data to a Client even when the page is reloaded or the Client uses the navigation to switch to other pages of the application	unlimited

Interacting with conversational engines

Chatbots have been the hottest trend in the field of customer service for a number of years now. Yet studies indicate that when it comes to conventional chatbots and the way artificial intelligence is being applied, there is still plenty of room for improvement.

While conventional rule-based applications use decision trees to retrieve potentially appropriate answers from databases, conversational search takes it one step further, integrating a host of different artificial intelligence-based technologies to enable a dialogue-based conversation between man and machine.

Read more our in white paper "Interacting with conversational engines".

Download White Paper

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