Interacting with conversational engines

Chatbots have been the hottest trend in the field of customer service for a number of years now. Yet studies indicate that when it comes to conventional chatbots and the way artificial intelligence is being applied, there is still plenty of room for improvement.

While conventional rule-based applications use decision trees to retrieve potentially appropriate answers from databases, conversational search takes it one step further, integrating a host of different artificial intelligence-based technologies to enable a dialogue-based conversation between man and machine.

Read more our in white paper "Interacting with conversational engines".

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