The new features of our Mindbreeze InSpire 21.3 release

Once again, we’ve pulled out all the stops to present you with a number of innovations and features as part of our latest Mindbreeze release.

Besides technical enhancements and innovations in our connectors, the Mindbreeze InSpire 21.3 release contains even more features to meet your needs. We have compiled the highlights for you below:

Mindbreeze shows context-specific results even if not all search terms match

In order to optimize the search experience even further, we have developed a feature as part of the new release that optimizes the retrieval of content. It enables Mindbreeze InSpire to provide content as results that do not contain every single search term, but is just as relevant in context. In order to make this transparent for the user, a corresponding note is displayed directly in the search result, which clarifies the terms that do not appear in the search result.

By default, Mindbreeze InSpire finds content that contains at least two-thirds of the search terms. Specifically, this means: If a search query contains five search terms, one term may be missing from the result so that the result is still displayed due to contextual relevance. The screenshot shown above shows an example in which a document is found for the search query "Artificial Intelligence Human Interaction Article", which does not contain the term "Article".

Due to the enormous advantages, this feature is activated by default. However, it is possible to parameterize or even to deactivate it if necessary.

In this context, optimizations were also made to the query expression transformation pipeline and relevance. The expansion of search terms from synonym catalogs and the introduction of word aliases through morphological variants is now performed in such a way that the representation of the original search input is completely preserved. In this way, a higher hit quality can be guaranteed.

With regard to relevance, the individual search terms are now additionally weighted depending on the order in which they are entered. To increase the relevance of the results, the calculation of the proximity of the entered terms in the hit context has also been further optimized. This can also be parameterized or completely deactivated.

Link to the documentation

Workplace integration in Salesforce

As part of our 21.3 release, we have created the innovative option of seamlessly integrating Mindbreeze InSpire Insight Apps into your Salesforce application. Users can now access the full range of functions and services of Mindbreeze InSpire directly in their familiar working environment.

Among other things, this means that users do not have to leave the application to make a search query. If a search query is made, Mindbreeze InSpire automatically extracts both Salesforce-specific documents and content from external connected data sources.

Workplace integration of Mindbreeze InSpire in Salesforce thus creates the ideal basis for comprehensive interaction with the application. From the user's point of view, this opens up numerous opportunities to use the functionalities of Mindbreeze InSpire even more profoundly.

This could be, for example, the automated triggering of a search query when calling up a specific case. If this is implemented, navigation to a case stored in Salesforce ("customer transaction") automatically triggers a search ("zero term search"). In this way, users are provided with additional, context-relevant content.

Another example in this context is the possibility to attach search results to a case. If a user wants to save a specific document from the automatically triggered search results to the specific case, this would be possible by simply clicking on "Attach to Case".

Link to the documentation

On top of that, we’ve been able to successfully develop several connectors, implement technical upgrades, and perform some security-related adaptations again as well.

Would you like to know more about this? Check out our Release Notes for more information.

Webinar

Also, be sure to sign up for our Webinar Mindbreeze InSpire 21.3 Release - What's New  that will be held on February 10, 2022. Trey Norman and Joshua Cole are looking forward to showing you the details of all the latest features.